YOUR COOKIE PREFERENCES

YOUR COOKIE PREFERENCES

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Which payment methods do you accept?

We accept all major debit/credit cards for Payment. We also accept Apple Pay for apple users and Google Pay for android users. ...
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What is the status of my order?

You can track the progress of your order either by logging into your My Account or directly using the following link here (“ https://thedelamode.com/track-your-order/ “) ...
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Do you sell Authentic products?

All of our products are procured and sourced from authentic sources and partner boutiques. For peace of mind, they are certified twice by our suppliers and then by us. ...
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How long is my online shopping bag saved for?

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Can I cancel or modify my order?

No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order. Once you’ve placed your order, the order starts going through the system str...
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My order is incomplete. When will I receive the remaining items?

If you placed a single order with multiple items from different partner boutiques, then the items will be shipped separately. Therefore, you will receive your items in separate packages, and they may arrive at different times. You can track the status of all your orders through "My Accoun...
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Why has my order/item(s) been cancelled?

We are sorry if your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, or sold out from our partner boutique, we need to cancel it. An order will also be cancelled if the billing address details don't match the details ...
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My order has been cancelled, but it appears that I have still been charged?

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 working days. The time could have delays depending on your banks processes. ...
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Will I be affected by customs costs?

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